This policy sets out the returns for goods or services purchased through the online store operated by D:RAILED.

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

Subscription services are not eligible for refund as the service begins as soon as you make the payment.

Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

Our standard returns policy entitles you to a full refund of the credits to your account at the original purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.

If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a credit to your account as we may be able to resolve your problem to your satisfaction. 

Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item.

Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your online account, within a 5 working days.

If you haven't received a refund of your credits when we have told you we have issued one, please double check your D:RAILED online account to make sure it hasn't been received.

If an item you received was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.

All items are purchased through your (customer) account online using D:RAILED credits. All refunds will be returned to you as credit to you account.