FAQs

HOW IT WORKS?

  • Create an account
  • Create a quotation using our easy drop down menus to select the items you are sending to us
  • Print off an address label 
  • Package your unwanted items and send them in to us
  • Our team will then review all items to ensure they are inline with the quotation and meet our terms and conditions
  • Once reviewed, you will receive an email with the valuation in D:RAILED credits, which, once accepted, will be transferred to your account.


WHAT IF I DON'T HAVE ANY GARMENTS TO SEND IN?

  • That's absolutely fine! You can still create an account, purchase credits with credit/debit cards to take advantage of purchasing sustainable items. Why not sign up for one of our subscription packages?


WHAT ARE THE SUBSCRIPTION PACKAGES?

  • We have two levels of subscriptions, basic and premium. 
  • The basic package is £2.99 per month and provides you with 20% extra D:RAILED credits, we donate 10% of your subscription to our charity partners, you will have access to membership special discount events
  • The premium package is £5.99 per month, it provides all the additional benefits of the basic package, plus a monthly prize draw and a free delivery every month.


WHAT CAN I SEND?

  • Clothing should be:
    • Clean, freshly washed or dry-cleaned
    • From a named brand or retailer
    • Less than 5 years old
    • Free from tears, holes from damage or wear and tear
    • In very good condition


  • We do not accept 
    • Houseware, sleepwear, underwear/lingerie, swim suits, shoes or bags
    • Missing labels or sizes
    • Pilling or fading
    • Missing or broken parts i.e. zips or buttons
    • Tears, rips or holes from damage or general wear and tear
    • Shrunk, stretched or altered
    • Tailored items including formal gowns
    • Personalised items i.e. school or sports teams


HOW MANY ITEMS CAN I SEND?

  • At present we are accepting 10 items or less from each package, but this is subject to change.


WHY DON'T YOU OFFER FREE DELIVERY?

  • We are still only a small company but it is something we really want to be able to offer and so will be reviewing on an ongoing basis.


WHY DO YOU DONATE 10% OF SUBSCRIPTIONS TO CHARITY?

  • We're conscious that currently no-one else does this and we want to play our part in supporting charities that are actively involved with supporting sustainable fashion.


If you can't find the answer to your question here, please feel free to email us hello@d-railed.org and we will do our best to come back to you.